Sometimes forcing the conversation and clarifying what the end result looks like can bring to light questions and areas of disagreement. But, it's important that a team is aligned and working towards a shared goal. Is it to increase customer satisfaction with the service so they can continue to purchase more products? Enhance an existing feature to retain customers? Depending on the project, the answers will be different. Defining success criteria also clarifies for your team what they're trying to accomplish beyond just launching something to users. They are the standards by which the project will be judged once it's been delivered to stakeholders and customers. They are the specific details of your goals and deliverables that tell you whether you've accomplished what you set out to do. The success criteria will tell you whether or not the project as a whole was successful. Similarly, you need to define success criteria that can also be measured so you'll know whether they were met. But how exactly do you know that your project is a success? How do you know if you've actually landed? At the beginning of the project, you defined goals and deliverables that are measurable-meaning that you can determine if they were met. We've learned about the differences between launching and landing, and we've also learned about the differences between delivering your project and finding out if the outcome performs as expected. Evaluate various project management tools to meet project needs. Understand the key components of project charters and develop a project charter for project initiation. Utilize RACI charts to define and communicate project team member responsibilities. Complete a stakeholder analysis and explain its significance. Define and measure a project’s success criteria. Understand how to manage scope creep to avoid impacting project goals. Define project scope and differentiate among tasks that are in-scope and out-of-scope. Define and create measurable project goals and deliverables. Determine a project’s benefits and costs. Describe the key components of the project initiation phase. Understand the significance of the project initiation phase of the project life cycle. No previous experience is necessary.īy the end of this course, you will be able to: Learners who complete this program should be equipped to apply for introductory-level jobs as project managers. Current Google project managers will continue to instruct and provide you with hands-on approaches for accomplishing these tasks while showing you the best project management tools and resources for the job at hand. You’ll discover how to use tools and templates like stakeholder analysis grids and project charters to help you set project expectations and communicate roles and responsibilities. In exploring the key components of this phase, you’ll learn how to define and manage project goals, deliverables, scope, and success criteria. This course will show you how to set a project up for success in the first phase of the project life cycle: the project initiation phase. This is the first time a comprehensive healthcare quality definition has been developed using various healthcare stakeholder perceptions and expectations.This is the second course in the Google Project Management Certificate program. Accordingly, they can initiate continuous quality improvement programmes to maintain high patient-satisfaction levels. This study helps us to understand quality healthcare, highlighting its complex nature, which has direct implications for healthcare providers who are encouraged to regularly monitor healthcare quality using the attributes identified in this study. Healthcare quality definitions common to all stakeholders involve offering effective care that contributes to the patient well-being and satisfaction. Quality healthcare is defined as "consistently delighting the patient by providing efficacious, effective and efficient healthcare services according to the latest clinical guidelines and standards, which meet the patient's needs and satisfies providers". In-depth individual and focus group interviews were conducted with key healthcare stakeholders. This study represents an exploratory effort to understand healthcare quality in an Iranian context. The main purpose of this study is to define healthcare quality to encompass healthcare stakeholder needs and expectations because healthcare quality has varying definitions for clients, professionals, managers, policy makers and payers.
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